CUSTOMER CARE
Help & FAQ.
The questions we are asked most. If yours is not here, message us on WhatsApp and a person will answer.
Ordering
How does ordering work?
Add the styles you like to your bag, choose a US size, then continue to the order inquiry page. Send us your delivery details through WhatsApp or email. We reply with availability, the final shipping cost and the total. Nothing is charged until you agree to those details.
Is the price in my bag the final price?
Your bag shows the item prices plus an estimated shipping cost for US delivery. Shipping is confirmed for your exact order before payment, and any applicable taxes are discussed with you directly.
How do I pay?
This site does not take payment. Once availability, shipping and the final total are agreed, we will tell you which payment options are currently available for that order. Never send card numbers or security codes over WhatsApp or email.
Can I change or cancel an order?
Message us as soon as possible. If the order has not been packed yet we will change or cancel it. Once it has shipped, our returns policy applies.
Sizing
What sizing do you use?
All styles are listed in US sizes. Men's styles run S–2XL and women's run XS–2XL. Fit varies between styles, so ask us for measurements on the piece you are considering. See the size guide for a general conversion reference.
What if a size is not available?
We confirm stock with you before payment. If your size is unavailable we will tell you and suggest the closest alternative rather than substitute it silently.
Shipping
Where do you ship?
We currently ship within the United States only.
How long does delivery take?
Confirmed orders are processed within five business days. After dispatch, delivery takes an estimated eight to ten business days. Processing and transit time are counted separately.
How much is shipping?
Estimated shipping is shown in your bag: generally $15.50 for a small parcel, about $26 for standard outerwear and up to roughly $35 for heavy coats, with a small amount added for each additional piece. The final cost is confirmed before payment.
How do I track my order?
We send tracking details by email or WhatsApp once your parcel is dispatched.
Returns
Can I return or exchange an item?
Yes. You can request a return or exchange within 30 days of delivery, without giving a reason. Email us with your order details and we will send the instructions and return address.
Who pays return shipping?
Return shipping is discussed case by case when you contact us, so we can agree the arrangement before the item is sent back.
When will I be refunded?
Once the returned item is received and checked, we confirm your refund with you. Refunds are issued to the original payment method.
Still need help?
Message us on WhatsApp or email and we will answer directly.